Contact Us

Here are several ways to contact us

Product Support

Use help & support options inside any product to contact technical support team. Support e-mail: contact@runtimesoftware.in

Presales Questions

Call our sales helpline for any presales questions on Monday to Friday 11:00 AM to 06:00 PM at
+91 9772400700

Documentation

Detailed help and support documentation is available for all applications at: runtimesoftware.in/docs

FAQ

We provide support for all our products on e-mail, chat and phone (optional). All our products include a built-in support page where you can send your query to our support team. In case you require additional assistance, you can contact us using any of the communication modes specified above.

Support Hours

Our Chat, E-Mail and Phone support is available from Monday to Friday 11:00 to 18:00 hrs. IST except public and national holidays.

Instant phone support option

We provide instant phone support for some of our products as an add-on option. You can buy instant phone support on a monthly basis; till the time you need it.

Applicability

Support is an inherent feature of all our subscription-based products. You can avail support services till the time you remain a subscribed user.

Check the Documentation

We have created a comprehensive documentation around all our products. You will find answers to most of your questions in the documentation. We keep updating documentation regularly based on user feedback and queries.

What’s included?

Documentation includes getting started guides, step-by-step instructions, video tutorials, faqs and tips and tricks to get the most out of our products.

Is it free?

Yes, all help & documentation is free to browse. Even if you are evaluating our products, you can freely browse through the documentation.

Our internal estimates show that over 90% of questions asked by customers are already answered in the documentation pages.

We recommend you search the documentation for answers to your queries. Your question may be already asked by someone else. If you still need help, feel free to contact us using the communication modes above.